Shipping and Returns
Orders in Spain will take 2 working days aprox.
Europe and rest of the world will take 1-3 weeks.
Customers can track the order in our web site, if you have any questions regarding your delivery you an e-mail us to: firstname.lastname@example.org
Spanish & Sisters will provide a refund or exchange within 14 days of receipt of the piece, if you are unhappy with your purchase or if it has been damaged in transit.
For exchanges please take the following points into account:
- For hygiene reasons we will not accept any exchanges or returns for jewellery
- The product must not be worn or damaged.
- It must be shipped in the same condition that it was received, with all tags intact and original packaging.
- It must be at our offices within 14 days of receipt
To request an exchange please contact us via our contact form, filling in the order number and your name, the reason for the exchange and the colour or size that you want, so that we can check and inform you about the availability.
Please send us the item in it is original packaging and including all the tags and documents included. Please note that you will be responsible for return shipping costs. We will not accept any pay on delivery packages.
If you have any doubts please contact us via our contact form.
After checking the item we will let you know whether you have the right to an exchange, and the replacement will be sent out as quickly as possible.
We will not exchange any items that are not in the same condition as when received, or any items that have been used.
We can only accept items purchased on our online store.